IT Support Specialist Warsaw Warszawa More Details

IT Support Specialist

Job Requirements – IT Support Specialist

Key Requirements

• Education: Minimum secondary technical education or a university degree in a related field (Computer Science, Telecommunications, or similar), or at least 2 years of professional experience in a similar position.
• Proficient knowledge of Windows operating systems and basic PC administration.
• Ability to diagnose and resolve hardware and software issues.
• Basic knowledge of computer networks (LAN/WAN/WLAN, TCP/IP).
• Proficiency in Microsoft 365 suite.
• Ability to configure peripheral devices (printers, scanners, monitors).
• Strong communication skills and experience in working with end-users.
• Excellent work organization and ability to work independently.
• Ability to perform effectively under time pressure.
• Solid awareness of IT security principles.
• Ability to remain calm and maintain a professional approach during emergencies.
• Proficiency in English (both spoken and written).

Nice to have / Preferred Qualifications

• Previous experience in a similar role.
• Knowledge of ticketing systems (e.g., OTRS).
• Basic knowledge of Active Directory.
• Familiarity with remote user support tools.
• Industry certifications (e.g., Microsoft).

Key Responsibilities

• Providing hardware and software support to end-users.
• Installing and configuring workstations (PCs/laptops) and software.
• Maintaining IT hardware inventory and software license logs.
• Managing system, office, and utility software licenses.
• Handling and resolving service requests (tickets).
• Configuring user accounts and permissions (Office365, Active Directory).
• Preparing and setting up workstations for new employees (onboarding).
• Maintaining basic technical documentation.

Financial & Employment Terms

• Salary: PLN 7,000 - 10,000 Gross / month (depending on the contract type).
• Employment type: Full-time (Employment Contract / "Umowa o pracę", Mandate Contract / "Umowa zlecenie", or B2B).
• Availability: Immediate start.