Service Manager

Are you passionate about building robust, scalable maintenance and service operations from the ground up? Do you have hands-on experience managing a growing installed base of hardware, particularly in industrial automation or robotics utilizing third-party service strategy? If your answers are yes, then you should keep reading. At Nomagic, we’re on a mission to teach robots the real world. We operate on a Robot as a Service business model, and our installed robot base is growing rapidly to hundreds of deployed across Europe and US. We are now looking for an experienced Service Manager to create and manage a robust, outsourced service and maintenance system for our growing fleet. You will be responsible for the entire service lifecycle, from establishing Service Level Agreements (SLAs) with external suppliers to ensuring our robots consistently meet high uptime targets for our customers. You will work closely with Engineering (Hardware and Software), Customer Success, and Project Management teams. We expect a highly proactive, data-driven approach, experience in defining and managing external service contracts, and a great attitude towards collaboration across the company and with external partners.