IT Support Engineer (f/m/d)

As a IT Support Engineer at Aleph Alpha, you will be a key player in managing our Apple ecosystem (via Kandji/IRU) and Google Workspace environment. You will ensure that our team of 300+ employees has reliable, secure, and seamless access to the tools they need to build the future of AI.

Your Responsibilities

• Own and manage the Kandji/IRU MDM platform, including device enrollment, app deployment, security policies, and compliance monitoring

• Administer Google Workspace including user lifecycle management, security configurations, and data governance policies

• Provide expert-level support for macOS and iOS devices, resolving complex technical issues

• Design and implement zero-touch deployment workflows for new employee onboarding

• Develop automation scripts to streamline repetitive IT tasks and improve efficiency

• Create and maintain IT documentation, knowledge base articles, and self-service resources

• Collaborate with Security and Infrastructure teams to ensure endpoint compliance and security standards

Your Profile

• Several years of experience in IT support with focus on Apple device management

• Proven hands-on experience with Kandji/IRU or similar MDM solutions (Jamf, Mosyle)

• Expert knowledge of Google Workspace administration and security features

• Deep understanding of macOS and iOS enterprise management

• Experience with ITIL processes and ISMS frameworks

Experience with ITIL processes and ISMS frameworks

• Experience with SSO/identity management solutions

Experience with SSO/identity management solutions

• Scripting skills (Python, Bash, or AppleScript) for automation

• Excellent communication skills and customer-service orientation

• Fluent in German and English

• Google Workspace certification is a plus

What you can expect from us

• Become part of an AI revolution!

• 30 days of paid vacation

• Access to a variety of fitness & wellness offerings via Wellhub

• Mental health support through nilo.health

• JobRad® Bike Lease

• Substantially subsidized company pension plan for your future security

• Subsidized Germany-wide transportation ticket

• Budget for additional technical equipment

• Flexible working hours for better work-life balance and hybrid working model

• Virtual Stock Option Plan